1 – RESERVATION
All goods supplied shall remain the property of Essential Safety Wear Limited until paid in full. Essential Safety Wear Ltd reserves the right to charge interest at 2.0% over the base rate for all overdue debts and to recover all legal fees that are incurred.
2 – CLAIMS
Any claim for short delivery must be notified to Essential Safety Wear Ltd in writing within 24 hours of receipt.
Claims for non-delivery must be made in writing, within 3 days of receipt of invoice
Essential Safety Wear Ltd will not accept any products returned after 14 days from date of delivery.
Essential Safety wear Ltd shall not be liable for any claim in respect of products decorated by the customer.
Discounted goods will not be accepted
3 – PRICES
All prices are subject to value added tax (VAT) at the prices quoted. Essential Safety Wear Ltd reserves the right to alter prices and specifications without prior notice.
4 – PAYMENT TERMS
We accept all major credit cards including Switch, MasterCard, Visa and Paypal or payment by pro-forma cheque. We are also pleased to offer net 30-day company accounts, subject to application.
5 – DELIVERY CHARGES
Delivery is free (UK mainland only) for orders over £250+ VAT. For orders below this value there will be a charge of £6.95 + VAT (UK mainland only). Orders to Northern Scotland, Highlands, Islands and Northern & Southern Ireland where orders over £250 are carriage paid. Orders below this level (ex VAT) will have a £25 carriage charge automatically added to the order. All carriage charges apply to delivery within the United Kingdom only. Expedited deliveries will be charged at a premium rate.
Goods delivered to a third party, by the request of the customer, remain the risk of the customer. Essential Safety Wear Ltd reserves the right to alter the delivery charge without prior notice.
6 – CANCELLATION /RETURNS/REFUNDS
Any cancellation must be made within 14 days of the customer receiving the goods. All goods to be returned must be authorised before return. No unauthorised returns will be accepted. To arrange a return please contact us on 01462 675200 (Fax.01462 675769) or e-mail firstname.lastname@example.org. It is the customers responsibility to arrange the safe return of goods. All goods returned, unless faulty or damaged in transit, will incur a 15% administration charge. Once authorised please return the goods to our distribution centre. All returned goods that are not faulty must be unused and returned in the original UNDAMAGED packaging or they will not be accepted for a credit. Where items returned are found to be faulty on inspection a full refund will be given within 48 hours plus the costs incurred of returning the items. If goods returned are not faulty on inspection then a refund will be made (less the 15% administration charge) within 48 hours.
The customer shall be wholly responsible for checking that such products are entirely suitable for their use and application.
7 – COMPLAINTS PROCEDURE
Essential Safety Wear Ltd aims to provide 100% customer satisfaction; with this in mind we are pleased to accept customer comments or complaints via our contact us page. Any complaint will be acknowledged within 5 working days and the customer will be informed in respect of the progress and time scale for resolving any dispute.
8 – SURCHARGES
Some work wear products and sizes may incur surcharge prices on special measures including sizes over XXL and tall fittings.
9 – SAMPLES
Samples will be charged in full as per pricing structure at time of sale. These products are non-returnable and could incur delivery charge.
10 – CHANGES
Essential Safety Wear Ltd reserves the right to change any specifications without prior notification. All product sizes and colours are for guidance only.
11 – CLEARANCE LINES
All products featured in this section are sold on a “first come, first served” basis and are sold as seen (some product packaging may be damaged). Returns will not be accepted unless the product is faulty or damaged.